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PRIVACY POLICY

Your information, plainly.

You may tell us things you haven't told your family. Here is what happens to that information, in plain words first, then in full.

Last updated: 07/10/2026. Questions: support@jananamfertility.com

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In plain words, before the legal text.

A summary of the policy below. If anything here differs from the full policy, the full policy applies. [CONFIRM: legal review]

When you message us on WhatsApp

We receive your WhatsApp number, the name on your profile, and the messages, photos and reports you send. If you start from a button on this site, the message may include a short code naming the page you came from, so we know what you were reading. [CONFIRM: how the page tag is passed]

Who reads your messages

Our front-desk and clinical team, to answer you and book your visit. [CONFIRM: which staff, and whether a WhatsApp service provider handles the messages] WhatsApp is run by Meta, and its own privacy policy also applies.

How long we keep them

The anonymous Ask page

The Ask Dr Vani page never asks for your name, phone number or email. Your IP address and location are not saved with your question, and what you type is not captured by our analytics or screen recordings. We keep your question [CONFIRM: retention period].

How the Ask page works

Analytics on this website

We use Google Analytics 4 to count visits and Microsoft Clarity to see how pages are read, only after you accept analytics cookies. [CONFIRM: final tool list and consent setup] Neither tool receives your messages or medical information.

No ads that follow you from our clinical pages

We do not use advertising or remarketing tags on pages about conditions, treatments, tests or our journal, so reading about a fertility problem here does not follow you as ads elsewhere.

We never sell your data

We do not sell or rent your personal information. We share it only with the services we need to run the clinic, or when the law requires it (section 3 below).

Your choices

You can ask to see, correct or delete your information, and withdraw consent for messages, by writing to support@jananamfertility.com. Medical records we are required to keep by law are kept for the legal period.

A question about your information?

Write to support@jananamfertility.com or send us a message. Read how we work in the Jananam Standard, or how the anonymous Ask page protects you.

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