PRIVACY POLICY
Your information, plainly.
You may tell us things you haven't told your family. Here is what happens to that information, in plain words first, then in full.
Last updated: 07/10/2026. Questions: support@jananamfertility.com
In plain words, before the legal text.
A summary of the policy below. If anything here differs from the full policy, the full policy applies. [CONFIRM: legal review]
When you message us on WhatsApp
We receive your WhatsApp number, the name on your profile, and the messages, photos and reports you send. If you start from a button on this site, the message may include a short code naming the page you came from, so we know what you were reading. [CONFIRM: how the page tag is passed]
Who reads your messages
Our front-desk and clinical team, to answer you and book your visit. [CONFIRM: which staff, and whether a WhatsApp service provider handles the messages] WhatsApp is run by Meta, and its own privacy policy also applies.
How long we keep them
The anonymous Ask page
The Ask Dr Vani page never asks for your name, phone number or email. Your IP address and location are not saved with your question, and what you type is not captured by our analytics or screen recordings. We keep your question [CONFIRM: retention period].
How the Ask page worksAnalytics on this website
We use Google Analytics 4 to count visits and Microsoft Clarity to see how pages are read, only after you accept analytics cookies. [CONFIRM: final tool list and consent setup] Neither tool receives your messages or medical information.
No ads that follow you from our clinical pages
We do not use advertising or remarketing tags on pages about conditions, treatments, tests or our journal, so reading about a fertility problem here does not follow you as ads elsewhere.
We never sell your data
We do not sell or rent your personal information. We share it only with the services we need to run the clinic, or when the law requires it (section 3 below).
Your choices
You can ask to see, correct or delete your information, and withdraw consent for messages, by writing to support@jananamfertility.com. Medical records we are required to keep by law are kept for the legal period.
Privacy policy
Jananam Fertility Centre ("we," "our," or "us") values the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://www.jananamfertility.com or interact with our services.
1. Information We Collect
- We may collect the following types of information:
- Personal Information:: Name, phone number, email address, and any details you provide in our enquiry forms or appointment requests.
- Medical Information:: Health-related details you choose to share with us for consultation or service purposes.
- Technical Information:: IP address, browser type, device information, and pages visited (through cookies and analytics tools).
- Payment Information:: If you make payments online, details such as transaction ID, payment method, and billing address (processed via secure third-party payment gateways like Razorpay).
2. How We Use Your Information
- We use your information for:
- Providing medical consultations, treatments, and related services
- Processing payments securely
- Responding to enquiries and appointment requests
- Sending service updates, reminders, and health-related information (with your consent)
- Improving our website and user experience
- Meeting legal, regulatory, and compliance requirements
3. Sharing of Information
- We do not sell or rent your personal information. We may share information with:
- Service Providers:: Payment processors (such as Razorpay), IT service providers, and analytics platforms
- Legal Authorities:: When required by law or for the protection of our rights
4. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100 percent secure.
5. Cookies & Tracking
We use cookies and similar technologies to improve site performance and understand user behavior. You may disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
- You have the right to:
- Access, correct, or update your personal information
- Withdraw consent for communications
- Request deletion of your personal data (subject to legal and medical record-keeping requirements)
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
- If you have questions or concerns about this Privacy Policy or your personal data, please contact:
- Name:: Jananam Fertility Centre
- Address:: 22/10, 1st Street, Kazura Garden, Neelankarai, Chennai, Tamil Nadu 600115, India.
- Email:: support@jananamfertility.com
- Phone:: +91 89399 94244
A question about your information?
Write to support@jananamfertility.com or send us a message. Read how we work in the Jananam Standard, or how the anonymous Ask page protects you.