TERMS AND CONDITIONS
The terms, and how refunds work.
Most people open this page for one reason: to know what happens to their money if plans change. So the refund policy comes first, in plain words.
Last updated: [CONFIRM: date]. Questions about a refund: support@jananamfertility.com
Read the refund policy
Refunds, in plain words.
A summary of the refund policy below. If anything here differs from the full policy, the full policy applies. [CONFIRM: legal review]
Treatment not completed
If a treatment or procedure is not fully carried out, the part of the fees for what was not done is refunded. The amount depends on the stage reached and the direct costs already incurred.
Medicines from our pharmacy
Unopened, unused medicines can be returned within 30 days of purchase. Injections and other medicines that need cold storage must have been stored as instructed. Pharmacy refunds exclude GST, as the law requires.
What is not refunded
Treatments, consultations and services already completed, and medicines that have been opened, used or stored wrongly.
How to ask
Give us a written request with the original receipt or invoice. Approved refunds go back to the way you paid, within 7 to 10 working days. Write to support@jananamfertility.com or ask the billing desk [CONFIRM: billing desk number].
Prices are given in writing before you startRefund Policy
At Jananam, we are committed to providing transparent and ethical care to our patients. Our refund policy is designed to ensure fairness while maintaining compliance with medical and financial regulations.
1. Treatment Refunds
- If a treatment or procedure is not fully rendered or remains incomplete, the applicable portion of the fees paid will be refunded to the patient.
- Refunds will be calculated based on the stage of treatment completed and the direct costs incurred up to that point.
2. Pharmacy Refunds
- Refunds are available for medicines purchased from our in-house pharmacy if returned within 30 days of purchase.
- Only unopened, unused, and intact medicines will be accepted for return.
- Certain drugs, such as hormone injections and other temperature-sensitive medicines, must be properly stored (as per recommended storage conditions) while with the patient to be eligible for return.
- Refunds for pharmacy transactions will be processed excluding GST as per statutory requirements.
3. Exclusions
- No refunds will be provided for fully completed treatments, consultations, or services already availed.
- Medicines that have been opened, used, tampered with, or stored improperly are not eligible for return.
4. Refund Process
- Patients requesting a refund must submit a written request along with the original receipt/invoice.
- Approved refunds will be processed within 7 to 10 working days through the original mode of payment.
5. Contact
For any queries related to refunds, patients may contact our billing desk or write to us at support@jananamfertility.com.
Terms and Conditions
License
- Republish material from jananamfertility.com
- Sell, rent or sub-license material from jananamfertility.com
- Reproduce, duplicate or copy material from jananamfertility.com
- Redistribute content from jananamfertility.com
Comments
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
Hyperlinking to our Content
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
Disclaimer
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
A question about a bill or a refund?
Write to support@jananamfertility.com or send a message. Every price is given in writing before treatment starts, so there should be no surprises; read how that works on our cost page and in the Jananam Standard.